We have confirmed that the issue has been resolved and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Mar 19, 2024 - 18:05 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Posted Mar 19, 2024 - 16:56 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Mar 19, 2024 - 16:53 UTC
Update
Our engineers continue their investigation about this issue with dialing on the Grasshopper Desktop and Mobile App.
As a work around, the customers can disable Wifi calling in the Grasshopper Mobile App and make calls on PSTN.
We will provide further updates shortly.
Posted Mar 19, 2024 - 15:10 UTC
Investigating
Our engineers are currently investigating reports of few Grasshopper customers who might be experiencing issues with dialing WiFi calls on Desktop and Mobile App.