Grasshopper System Status
All Systems Operational

About This Site

Welcome to the Grasshopper status page. Any known issues affecting this product will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Grasshopper Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Oct 18, 20:46 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Oct 18, 20:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 18, 20:17 UTC
Update - We are continuing to investigate this issue.
Oct 18, 20:05 UTC
Update - We are continuing to investigate this issue.
Oct 18, 20:04 UTC
Update - We are continuing to investigate this issue.
Oct 18, 19:58 UTC
Investigating - We are actively investigating reports that some Grasshopper customers may be experiencing degraded performance with the Grasshopper website or mobile application.

Our engineers are working to resolve the issue and will provide another update shortly.
Oct 18, 19:58 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
Oct 7, 04:05 UTC
Monitoring - Our engineers have confirmed that our upstream provider has corrected the issue. We will continue to monitor the health of our services and provide a final update shortly.
Oct 7, 03:35 UTC
Identified - Our engineers have identified that the issue is related to an active outage from an upstream provider. We are now actively working on mitigating the impact on our customers.

We will provide another update shortly.
Oct 7, 01:39 UTC
Investigating - Our engineers are currently investigating reports of few Grasshopper customers might be experiencing issues with fast busy inbound calls to our TF numbers, leading to call getting dropped and the caller hear 'Your Call Could not be completed'.

We will provide further updates shortly.
Oct 7, 01:14 UTC
Oct 6, 2021

No incidents reported.