We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Dec 09, 2021 - 17:07 UTC
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Dec 09, 2021 - 16:57 UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Dec 09, 2021 - 16:24 UTC
We are actively investigating reports about few Grasshopper customers might be experiencing DB connectivity issues but not limited to: Outbound calling, Text messaging, Notifications, Mobile and desktop apps and Online interface. Please note, you will not be able to make changes to your account during this window.
Our engineers are working to resolve the issue and will provide another update shortly.