We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Jul 20, 2020 - 19:47 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 20, 2020 - 19:14 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 20, 2020 - 18:49 UTC
Update
We are continuing to investigate this issue.
Posted Jul 20, 2020 - 18:47 UTC
Investigating
We are continuing to investigate this issue.
Posted Jul 20, 2020 - 18:46 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 20, 2020 - 18:45 UTC
Investigating
We are actively investigating reports that Grasshopper customers may be experiencing degraded Mobile outbound calls and also NUUI/Portal is not accessible.
Our engineers are working to resolve the issue and will provide another update shortly.