We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Jul 18, 2020 - 16:10 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Jul 18, 2020 - 15:08 UTC
Identified
Our engineers believe to have identified an issue with the third party vendor and are now actively working with them towards a resolution. Existing customers can access the management portal by clicking on Login link or by visiting this page nuui.grasshopper.com.
We will provide another update shortly.
Posted Jul 18, 2020 - 11:54 UTC
Investigating
We are actively investigating reports that new Grasshopper customers may be experiencing distorted page when loading www.grasshopper.com and unable to Signup or create trial account. Existing customers are not impacted and can access the management portal by clicking on Login link.
Our engineers are working to resolve the issue and will provide another update shortly.